Qualifications

• Diploma/Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3-5 years of experience in a human resources role, preferably within a healthcare, veterinary, or 24/7 operational environment.
• Have a solid knowledge on HR principals, practices and compliances with Malaysian Employment Laws and managing the company handbook
• Exceptional interpersonal and communication skills, with the ability to build rapport and trust with employees at all levels.
• Proven knowledge & understanding of Human Resource regulations and keeping abreast on current changes.
• Proficient in the use of HR tools such as Hr2000 payroll, Online leave apps, Ms Office , Zoom conferencing, HRDF , Immigration and all HR relation platforms.
• Ability to use Canva , social media and any online recruitment portal to support the business recruitment and onboarding needs. 
• Proven ability to handle confidential information with integrity and discretion. 

Job Scope 

Recruitment and Onboarding:

• Manage the end-to-end recruitment process for all roles including job posting, candidate screening, interviewing, and offer management.
• Develop and implement effective onboarding programs to ensure new hires are successfully integrated into the team and understand the unique demands of a 24/7 hospital/service environment.
• Collaborate with department heads to identify staffing needs and develop strategic recruitment plans. 

Employee Relations and Support:

• Serve as the primary point of contact for employee inquiries and concerns, providing guidance and support on HR policies, benefits, and career development.
• Mediate and resolve employee relations issues, ensuring fair and consistent application of company policies and legal compliance.
• Promote a positive and inclusive work environment by organizing staff engagement activities and fostering a culture of teamwork and respect. 

Performance Management:

• Administer and support the performance appraisal process, working with managers to set clear goals and provide constructive feedback.
• Develop and implement performance improvement plans (PIPs) as needed, and assist in disciplinary actions in accordance with company policy. 

Compensation and Benefits:

• Administer payroll, ensuring accuracy and timely processing .
• Manage employee benefits programs and assist employees with enrollment into training program and claims sanctioned by the organisation.
• Ability to plan and manage manpower budgets. 

Training and Development:

• Identify training needs and coordinate professional development opportunities for staff, including continuous education for veterinary professionals. 
• Ability to support , coordinate and manage HRDF training activities and collaborate with other training agencies.

Compliance and Administration:

• Maintain up-to-date employee records and HR databases.
• Ensure compliance with all state, and federal labour laws and regulations.
• Manage and update company policies and the employee handbook as needed. 
• Ability to support and oversee ISO , other Quality Assurance and Health & Safety standards which has been established by the organisation.