Requirements

• Diploma/Degree in Secretarial Science, Business Administration, or equivalent.
• Minimum 7-10 years of experience in a secretarial or personal assistant role. Experience in a Medical/Healthcare setting is a strong advantage.
• Excellent command of written and spoken English and Bahasa Malaysia.(Other languages are an added advantage)
• Proficient in Microsoft Office (Word, Excel, PowerPoint), Hospital systems & CRM's, Canva and Social media is strong advantage.
• Strong knowledge of formal letter-writing protocols , SOP's and developing business plans and programs.
• High level of integrity, professional demeanor, and the ability to work independently in a fast-paced hospital environment
• Experience in ISO audits and management is a strong advantage.

• Executive Support: Manage the calendar, appointments, and travel arrangements for the Hospital Directors and Senior Management.
• Correspondence & Minutes: Draft and review official letters, memos, and emails. Attend management meetings to take accurate minutes and follow up on action items.
• Regulatory Liaison: Assist in preparing documents for license renewals, regulatory submissions (e.g., DVS, local councils), and professional certifications for our veterinarians.
• Confidentiality: Handle sensitive patient data, staff records, and commercial information with strict confidentiality.
• Event Coordination: Assist in organizing hospital events, visiting specialist schedules, or MEDTec Academy seminars.
• ISO Management & Audits : To engage with all departments to ensure ISO standards are met and audited throughout year.
• Supplier relations : To engage with all suppliers for the organisation
• To oversee activities of Maintenance, Housekeeping and Concierge services.